Shipping policy

SHIPPING POLICY

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will begin processing on the next business day.

Processing times may be longer during holidays, product releases, promotions, or periods of high order volume.

Once an order has been submitted, we cannot guarantee that changes or cancellations can be made.

Shipping Rates and Delivery Times

Available shipping methods, rates, and estimated delivery times are displayed at checkout based on the shipping address and order details.

Delivery estimates begin after an order has been processed and transferred to the shipping carrier. Delivery dates are estimates and are not guaranteed.

FLEX SHOP is not responsible for carrier delays caused by weather, service interruptions, customs processing, incorrect addresses, or other circumstances outside our reasonable control.

Order Tracking

When your order ships, you will receive a confirmation email containing your tracking information. Please allow up to 48 hours for tracking updates to appear after receiving the shipping confirmation.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, contact us immediately at flexkickx@gmail.com. We cannot guarantee that an address can be changed after an order has been submitted or shipped.

FLEX SHOP is not responsible for orders delivered to an incorrect address provided by the customer. Additional shipping charges may apply if a package is returned to us and must be shipped again.

Lost or Stolen Packages

If tracking shows that your package is still in transit beyond the estimated delivery date, please contact the shipping carrier first and then email us at flexkickx@gmail.com.

If tracking shows that an order was delivered but you cannot locate it, check around the delivery location and contact household members, neighbors, your building management, and the shipping carrier.

FLEX SHOP will assist with eligible carrier claims when possible. However, we cannot guarantee reimbursement or replacement for packages confirmed as delivered by the carrier, except where required by applicable law.

Damaged, Missing, or Incorrect Items

Please inspect your order immediately after delivery. If your package arrives damaged, contains an incorrect item, or is missing merchandise, contact us at flexkickx@gmail.com within 48 hours of delivery.

Include your order number and clear photographs of:

The merchandise received
The original packaging
The shipping label
Any visible damage

Claims are reviewed individually. Items that have been worn, used, washed, altered, or damaged after delivery are not eligible for consideration.

Returned or Refused Packages

If an order is returned because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or failure to collect the package, the customer may be responsible for additional shipping charges.

Original shipping charges are nonrefundable except where required by applicable law.

International Shipping

International shipping availability is shown at checkout. Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges assessed by the destination country.

International deliveries may experience customs delays. FLEX SHOP cannot control customs processing times or mark orders as gifts to avoid duties or taxes.

In-Store Pickup

If in-store pickup is available at checkout, please wait until you receive a notification confirming that your order is ready.

A valid photo ID and order confirmation may be required at pickup. Orders should not be collected before a ready-for-pickup notification has been issued.