Refund policy

Return and Refund Policy

All sales are final.

We do not accept returns, exchanges, or cancellations. Please carefully review all product descriptions, photos, sizing information, and order details before completing your purchase.

You can contact us with any questions at flexkickx@gmail.com.

Damages and Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or you receive the wrong item, contact us immediately at flexkickx@gmail.com.

Please include your order number and clear photos of the item, original packaging, and shipping label so we can evaluate the issue and make it right.

Exceptions

Our all-sales-final policy does not limit any rights you may have under applicable law regarding defective, damaged, counterfeit, or incorrectly shipped merchandise.

Items damaged after delivery, worn or used items, removed tags, sizing issues, and changes of mind do not qualify for a refund or exchange.

Exchanges

We do not accept exchanges. Please confirm your preferred item, color, and size before placing your order.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, applicable law may give you the right to cancel or return your order within 14 days without providing a reason. The item must be in the same condition in which it was received: unworn, unused, with its tags attached, and in its original packaging. A receipt or other proof of purchase is also required.

Refunds

Refunds are not offered except when required by applicable law or when Flex approves a claim involving defective, damaged, or incorrectly shipped merchandise.

If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for your bank or credit-card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at flexkickx@gmail.com.